Editing or adding product SKU to existing order

Customers often request exchanges for various reasons, such as a different size, color, or customization. In these instances, you can use Cleverific to switch the incorrect item with the new correct item by simply changing the product SKU. This article explores how to do this.

Add or edit product SKU

1. Open the order in which you want to correct the product SKU

  1. Click  More Actions and then click  Edit Order

  1. Click on the three dots next to the line of the item you want to change.

  1. After you click on the three dots, a drop-down menu will appear, displaying a tab labelled Advanced edit.

  1. In the open field, you can input the correct SKU and then click the blue Apply button.

  1. Click Save. 

Once all steps are complete, the original order will be marked as canceled, and a new order with the correct SKU will replace it.

Walkthrough of the steps above:

For additional assistance, don't hesitate to reach out at support@editorder.net.